Refund & Return Policy

Last Updated: October 2, 2026

At Wallrose, we want customers to have a clear
and straightforward return experience.

30-Day Return Request Window

You may request a return for an eligible item within 30 calendar days of the carrier-recorded delivery date.

Please contact us before sending an item back. After you notify us and receive return instructions, send the eligible item back within 14 days.

Return Requirements

To help us process your return, please provide:

• Order number
• Customer name
• Product name
• Reason for the return, where applicable
• Photographs if the product arrived damaged or incorrect

Products should be returned in reasonable condition and with their
original packaging and accessories where applicable.

Refunds

Approved refunds are issued without undue delay and no later than 14 days after we receive the returned item or acceptable evidence that it has been sent back, as applicable.

Refunds are issued to the original payment method
used for the purchase.

Bank and payment-provider processing times may vary after we issue a
refund.

Nothing in this policy limits any statutory rights you may have under
applicable UK consumer law.

Damaged or Incorrect
Products

If your order arrives damaged, defective or incorrect, please contact
us as soon as reasonably possible.

Please provide photographs of:

• The product
• The packaging
• Any visible damage
• Product labels or identifying information where applicable

We will review the issue and provide an appropriate resolution.

Product Condition

Customers should take reasonable care of products while they are in
their possession.

For large or heavy appliances, please contact us before arranging a return so that we can provide the appropriate return instructions.

Return Shipping

Where a return is requested because you have changed your mind,
return shipping arrangements may depend on the applicable product and
circumstances.

Where a product is faulty, damaged, incorrect or otherwise covered by
applicable consumer protection law, we will handle the return in
accordance with your statutory rights.

UK Consumer Rights

Nothing in this policy affects your statutory rights.

For online purchases, UK consumers generally have a statutory
cancellation period for eligible goods. GOV.UK states that customers
normally have 14 days from receiving goods to notify the seller that
they want to cancel, followed by another 14 days to return them. GOV.UK

Our voluntary 30-day return-request window is more generous than the statutory cancellation-notice period for eligible distance purchases. It does not limit your statutory rights.

Contact

Wallrose
Beck Way
Beckenham BR3 3JX
United Kingdom

Phone: +44 7891 384560
Email: mail@wallrose.shop