FAQ
What products does
Wallrose sell?
Wallrose offers a selection of home appliances and home-comfort products, including:
- Refrigerators and freezers
- Ranges, ovens and cooktops
- Dishwashers
- Washing machines and dryers
- Microwaves
- Home-comfort appliances
How long does order
processing take?
Orders are processed within 1–3 business days,
Monday–Friday, excluding holidays.
Is shipping free?
Yes. We offer free standard shipping on eligible UK orders.
How long does delivery take?
Transit typically takes 2–4 business days after dispatch, depending on your location and carrier conditions.
The total estimated delivery time is 3–7 business days, including handling and transit.
Will I receive tracking
information?
Where tracking is available, tracking information will be provided
after your order has been dispatched.
What is your return policy?
You may request a return for an eligible item within 30 calendar days of delivery. After receiving return instructions, send it back within 14 days, subject to our Refund & Return Policy and applicable UK consumer rights.
How long does it take
to receive a refund?
Approved refunds are issued to the original payment method without undue delay and no later than 14 days after we receive the returned item or acceptable evidence that it has been sent back, as applicable.
What if my product arrives
damaged?
Contact us as soon as possible with your order number and photographs
of the product and packaging.
Can I return a large appliance?
Eligible large appliances can be returned according to our Refund & Return Policy. Please contact us before arranging the return so we can provide suitable instructions for a large or heavy item.
Can I cancel my order?
Contact us as soon as possible if you want to cancel an order. UK
consumers may also have statutory cancellation rights for eligible
online purchases. GOV.UK
Are payments secure?
Payments are processed through secure payment providers using
appropriate security measures.
How do I contact Wallrose?
Email: mail@wallrose.shop
Phone: +44 7891 384560
Address:
Beck Way
Beckenham BR3 3JX
United Kingdom