Cancellation Policy

Last updated: 30 August 2026

Cancelling before dispatch

To request cancellation before dispatch, email mail@wallrose.shop as soon as possible with the customer name and order number. We will confirm whether the order can be stopped. A cancellation request is not complete until we confirm it in writing.

If the order has already entered specialist fulfilment, been handed to a carrier or been dispatched, we might not be able to stop it. The customer may still use the applicable post-delivery cancellation and return rights.

Right to cancel after delivery

For most goods purchased online, a UK consumer may cancel without giving a reason by informing us within 14 days after the goods are delivered. After notifying us, the consumer normally has a further 14 days to return the goods. See our Returns & Refunds Policy for eligibility, condition, costs and return instructions.

How to exercise the right to cancel

Send a clear statement by email to mail@wallrose.shop or by post to Beck Way, Beckenham BR3 3JX, United Kingdom. Include the customer name, delivery address, order number, product, order date and delivery date. Customers may use the model form below, but its use is not required.

Model cancellation form

To: Wallrose, Beck Way, Beckenham BR3 3JX, United Kingdom; mail@wallrose.shop

I/We give notice that I/We cancel my/our contract for the sale of the following goods: [insert goods].

Ordered on/received on: [insert dates]
Name: [insert name]
Address: [insert address]
Order number: [insert number]
Date: [insert date]

Return after cancellation

Do not send goods until we provide the correct return instructions. Unless goods are faulty, damaged, incorrect or we agree otherwise, the customer is responsible for the direct return cost. The customer must take reasonable care of the goods and may be responsible for diminished value caused by handling beyond what is necessary to inspect them.

Refund after cancellation

We refund eligible payments to the original payment method without undue delay and normally within 14 days after the returned goods are received or the customer provides acceptable evidence of return. The refund includes the basic standard outbound delivery cost if one was paid, but not an upgrade to a more expensive delivery service.

Exceptions

The statutory change-of-mind right may not apply to personalised, custom-made or clearly bespoke goods and other legally excluded products. Rights for faulty, misdescribed or non-conforming goods remain unaffected.

Contact Wallrose

Email:mail@wallrose.shop
Phone:+44 7891 384560
Business correspondence address: Beck Way, Beckenham BR3 3JX, United Kingdom
Website:wallrose.shop

Support requests are reviewed on UK business days, excluding bank holidays. Please include your order number when contacting us about an existing purchase.