Contact Us

Last updated: 30 August 2026

Use the contact details below for product questions, order support, delivery enquiries, cancellations, returns, complaints or warranty assistance.

Customer support

Email:mail@wallrose.shop
Phone:+44 7891 384560
Business correspondence address: Beck Way, Beckenham BR3 3JX, United Kingdom
Website:wallrose.shop

Support requests are reviewed on UK business days, excluding bank holidays. Email is recommended for order-specific matters because it provides a written record and allows photographs or documents to be attached.

When contacting us

Please provide your full name, order number, delivery postcode, the product concerned and a clear description of the issue. For damage, faults or missing parts, attach photographs where reasonably possible.

Returns address

Do not send a product to the correspondence address without written return instructions. The appropriate return location may depend on the product, manufacturer or fulfilment location. Contact us first so that we can issue the correct return instructions and reference.

Complaints

We aim to resolve complaints fairly and promptly. Send the details to mail@wallrose.shop. We will acknowledge the complaint and may request further information before proposing a resolution.

Contact Wallrose

Email:mail@wallrose.shop
Phone:+44 7891 384560
Business correspondence address: Beck Way, Beckenham BR3 3JX, United Kingdom
Website:wallrose.shop

Support requests are reviewed on UK business days, excluding bank holidays. Please include your order number when contacting us about an existing purchase.