Shipping & Delivery Policy
Last updated: 30 August 2026
Delivery area
We currently deliver to serviceable addresses within the United Kingdom. We do not currently offer routine international delivery. Some remote, offshore or restricted postcodes may be unavailable for certain large products. If we cannot serve an address, we will contact the customer before dispatch and provide the available options, including cancellation and a full refund where appropriate.
Shipping charge
Any delivery charge is shown on the relevant product page or during checkout before the order is submitted. If an order qualifies for free delivery, that will be shown before purchase. We do not add undisclosed delivery charges after checkout.
Processing time
Orders are normally processed within 1–3 UK business days, Monday to Friday, excluding bank holidays. Processing includes payment checks, stock confirmation and preparation for dispatch. An order placed after the business-day cut-off, at a weekend or on a bank holiday begins processing on the next business day.
Estimated transit time
After dispatch, standard delivery normally takes 2–4 UK business days. Together with our 1–3 business-day handling time, the typical total estimated delivery time is 3–7 business days from order placement. These are estimates, not guaranteed appointment dates. A product page or order confirmation may provide a different estimate for made-to-order, oversized or specialist-delivery products; the more specific disclosed estimate applies.
Large and bulky products
Garden sheds, pergolas, gazebos and other bulky products may be delivered by a specialist carrier. The carrier may contact the customer to arrange a delivery date. Unless expressly stated otherwise, delivery is to a safe and accessible kerbside or property-boundary location and does not include installation, movement through a property or disposal of packaging.
The customer must provide accurate contact details, ensure suitable vehicle access and arrange enough capable assistance to move heavy packages after delivery. Please check package dimensions and access restrictions before ordering.
Dispatch and tracking
When tracking is available, it will be sent by email or provided by the carrier. Tracking may take up to one business day to update after dispatch.
Address changes
Contact us immediately if an address is incorrect. We cannot guarantee a change after processing or dispatch. Additional carrier costs caused by an incorrect customer-supplied address may be charged only when disclosed and permitted by law.
Delivery inspection and problems
Inspect the packaging and the product as soon as reasonably possible. If an item appears damaged, incomplete, incorrect or lost, contact mail@wallrose.shop promptly with the order number and photographs where possible. Reporting transit damage within 48 hours helps us investigate with the carrier, but this request does not reduce statutory consumer rights.
Delays
Weather, carrier disruption, access restrictions, peak periods and events outside reasonable control may cause delays. We will provide material updates when available. UK distance-selling rules generally require delivery within 30 days unless a different period was agreed with the customer.
Contact Wallrose
Email:mail@wallrose.shop
Phone:+44 7891 384560
Business correspondence address: Beck Way, Beckenham BR3 3JX, United Kingdom
Website:wallrose.shop
Support requests are reviewed on UK business days, excluding bank holidays. Please include your order number when contacting us about an existing purchase.