Payment Policy
Last updated: 30 August 2026
Currency and displayed prices
All prices on wallrose.shop are displayed in pounds sterling (GBP). Any applicable tax, delivery charge, discount and mandatory order cost is shown before the customer confirms payment. We do not intentionally add hidden charges after checkout.
Accepted payment methods
The payment methods currently accepted are the methods displayed during checkout. Availability may depend on the device, order value and payment provider. A payment method should not be considered accepted unless it appears as an option at checkout.
Payment authorisation
When an order is submitted, the payment provider may authorise or capture the amount. Orders remain subject to successful payment, fraud screening, stock confirmation and acceptance. We may request reasonable verification or cancel and refund an order if payment cannot be verified, appears unauthorised or presents a material fraud risk.
Payment security
Checkout payments are processed through secure third-party payment services used by our ecommerce platform. Wallrose does not normally receive or store the complete card number or card security code. Customers must not send full card details by email or ordinary telephone message.
Order confirmation and acceptance
An automated order acknowledgement confirms receipt of the order request but does not necessarily mean the order has been accepted. Acceptance occurs when we send an express acceptance or dispatch confirmation, subject to mandatory consumer law.
Pricing or technical errors
If a material price, product or technical error is identified before acceptance, we will contact the customer with accurate information. The customer may confirm the corrected order or cancel for a full refund. We will not substitute a different charge without consent.
Refunds
Approved refunds are returned to the original payment method. We submit refunds within the periods stated in our Returns & Refunds Policy. The bank or payment provider controls how long the credit takes to appear after submission.
Payment disputes
If a charge is not recognised or there is a payment problem, contact mail@wallrose.shop promptly so that we can investigate. This does not prevent a customer from contacting their payment provider or exercising legal rights.
Contact Wallrose
Email:mail@wallrose.shop
Phone:+44 7891 384560
Business correspondence address: Beck Way, Beckenham BR3 3JX, United Kingdom
Website:wallrose.shop
Support requests are reviewed on UK business days, excluding bank holidays. Please include your order number when contacting us about an existing purchase.