Privacy Policy

Last updated: 30 August 2026

This policy explains how Wallrose collects, uses, shares and protects personal information when a customer visits wallrose.shop, places an order or contacts us. For UK data-protection purposes, the operator of Wallrose is the controller for the personal information described here, except where another service acts as an independent controller.

Information we collect

  • Identity and contact information: name, billing and delivery address, email address and telephone number.
  • Order information: products, prices, delivery instructions, order history, returns, refunds and support communications.
  • Payment information: payment status, method and transaction references. Complete card details are normally processed by payment providers rather than stored by Wallrose.
  • Technical and usage information: IP address, device, browser, pages viewed, referral source, cookies and similar identifiers.
  • Communication information: emails, call notes, reviews, complaints, photographs and other content sent to us.

How and why we use information

  • To take steps requested before a contract and to process, fulfil, deliver, cancel, return or refund an order.
  • To provide customer service, investigate problems, prevent fraud and keep the website secure.
  • To comply with tax, accounting, consumer-protection, product-safety and other legal obligations.
  • For legitimate interests such as improving the store, measuring performance and defending legal claims, where those interests are not overridden by individual rights.
  • With consent, where consent is required, for optional marketing or non-essential cookies. Consent may be withdrawn.

Who receives information

We share only what is reasonably necessary with service providers involved in operating the store, including Shopify and ecommerce hosting services, payment processors, fraud-prevention providers, manufacturers or fulfilment partners, delivery carriers, customer-support services, professional advisers, analytics providers and advertising services such as Google where configured.

We may also disclose information when required by law, to protect rights or safety, in connection with a business transfer, or with the individual’s direction or consent. We do not sell personal information for money.

International transfers

Some providers may process information outside the United Kingdom. Where required, we rely on recognised safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement, an approved addendum to standard contractual clauses, or another lawful transfer mechanism.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described, including order fulfilment, warranty support, tax and accounting requirements, fraud prevention and legal claims. Retention periods vary by record type. Information is deleted or anonymised when it is no longer required, unless continued retention is legally permitted or required.

Cookies and similar technologies

Essential cookies support functions such as the basket, checkout, security and customer preferences. With consent where required, optional cookies may support analytics, personalisation and advertising measurement. Customers can use the website’s cookie controls and browser settings to manage optional cookies. Blocking essential cookies may prevent parts of the store from working.

Marketing

We send electronic marketing only when there is a lawful basis. Each marketing message provides an unsubscribe method where required. Unsubscribing from marketing does not stop necessary service messages about an order.

Data security

We use reasonable organisational and technical safeguards appropriate to the nature of the information. No internet service can guarantee absolute security. Customers should use strong passwords and contact us if they suspect unauthorised use.

Individual rights

Depending on the circumstances, UK data-protection law may provide rights to access, correct, erase, restrict or object to processing, receive portable data and withdraw consent. To make a request, email mail@wallrose.shop. We may need to verify identity and may retain information where the law permits or requires.

Complaints to the regulator

Individuals may complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk. We encourage customers to contact us first so we can try to resolve the issue.

Children

The store is intended for adults able to enter a purchase contract. We do not knowingly seek personal information from children for independent purchasing.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The revised version will be posted on this page with a new update date.

Contact Wallrose

Email:mail@wallrose.shop
Phone:+44 7891 384560
Business correspondence address: Beck Way, Beckenham BR3 3JX, United Kingdom
Website:wallrose.shop

Support requests are reviewed on UK business days, excluding bank holidays. Please include your order number when contacting us about an existing purchase.